Help Center
Last updated: August 29, 2026
The fastest way to reach us is by email. A member of the SHINES OS team reads every message and typically responds within one business day (Monday–Friday, 9:00am–5:00pm Pacific Time).
To help us resolve your issue quickly, please include your account email, the device and app version you are using, and a short description of what happened (screenshots are welcome).
We provide support for the SHINES OS mobile app and web platform, including:
On the sign-in screen, choose "Forgot password" and enter the email address associated with your account. If a reset email does not arrive within a few minutes, check your spam folder or email us at info@shinesos.com.
Subscriptions purchased through the Apple App Store are managed in your Apple ID settings under Subscriptions. Subscriptions purchased directly from SHINES can be changed by contacting support.
Send a deletion request to info@shinesos.com from the email address on your account. We will confirm your identity and permanently remove your account and associated data, except where retention is required by law. See our Privacy Policy for details.
Reply STOP to any SMS message to unsubscribe, or reply HELP for assistance. Message frequency varies, and message and data rates may apply.
Yes. Data is encrypted in transit and at rest, and access is restricted to authorized personnel. Read more in our Privacy Policy and Terms of Service.
Email info@shinesos.com with the subject line "Bug Report" or "Feature Request". Please include steps to reproduce the issue, what you expected to happen, and what happened instead.
For policy questions, review our Privacy Policy and Terms of Service. For anything else, contact SHINES Creative LLC at info@shinesos.com.